RRIMS provides a review process for user account deletion and data deletion requests. Because RRIMS may be used for public-service, audit, or legal accountability purposes, not all submitted records can be removed immediately or in full.
How to Request Deletion
- Email RRIMS support at [email protected].
- Include your registered mobile number, username if known, and a brief deletion request.
- If requested, complete identity verification through your registered mobile number or WhatsApp OTP.
What RRIMS Reviews
- Whether the request is made by the account owner or an authorized representative.
- Whether any data must be retained for active reports, public records, fraud prevention, audits, or legal compliance.
- Whether account access should be disabled while retention-reviewed records remain preserved.
Possible Outcomes
- Account deactivation and removal of non-required profile data.
- Retention of mandatory service, report, audit, or legal records where deletion is not permitted.
- Confirmation explaining what was deleted, what was retained, and why.
Response Time
RRIMS will review deletion requests as promptly as reasonably possible, subject to operational and legal requirements.